Service Process

Step 1: Phone Consultation
Dial our 24-hour service hotline for immediate free consultation. You can find the contact information of Lida Investigation Agency on our official website under the "Contact Us" section. Feel free to reach out to us via phone, email, or other available channels for inquiries.

Step 2: Confirming the Commission Details
After the consultation, you can confirm the details of the case you wish to commission with our private detectives. If you are unable to visit our office in person, you can confirm the details through fax or email.

Step 3: Responding to the Letter of Intent
Our private detectives will develop a project plan based on your requirements and respond to you with a letter of intent. The letter of intent will include the investigation type, scope, expected results, timeline, and cost. If you still have any concerns, we can customize a contract based on mutual agreement.

Step 4: Contract Signing and Deposit Payment
Once the above steps are completed, you can proceed to sign the contract. If you still have concerns or lack confidence, you can request the presence of a lawyer or notary public as witnesses. On the day of contract signing, the deposit payment will also be required, and the case will enter the investigation phase.

Step 5: Investigation and Evidence Collection
Our private detectives will arrange investigators to conduct the investigation and evidence collection. They will provide real-time updates on the progress, and our team will stay in constant contact with you, ensuring you are informed of the latest developments and preventing long waiting times.

Step 6: Legal Support
If your commissioned case involves legal issues, we will provide legal consultation services and assist you in litigation. If legal representation is needed, we have established partnerships with professional law firms to provide effective assistance.

Step 7: Case Closure
Once the investigation is complete, you will need to settle the remaining payment. We will provide you with a case closure report. After the case closure, we will thoroughly destroy all commissioned data, ensuring no connection is maintained with you.

Strict Implementation of Customer Service Quality Assurance
Lida Investigation Agency strictly implements customer service quality assurance. You don't need to worry about us taking payment without performing the tasks or providing subpar service. With our solid reputation built over years in Taiwan, we prioritize customer satisfaction. If you have any questions or dissatisfaction, you can contact our customer service hotline and explain or file a complaint. We will promptly handle your concerns.